Frequently Asked Questions

Service

Activacar is a carsharing service (station based) of 100% electric vehicles, with round trip journeys aimed at hotels, companies and residential complexes.

We use geolocation and data technology for fleets to manage and control our vehicles. We provide a complete service to our partners, from the installation of the charging point to the management of their customers as users of our service.

Our vision is to achieve an increasingly sustainable world, and the change starts with us taking action and being able to offer zero-emission mobility services for the environment.

  • New sustainable mobility service in your company.
  • Aimed at workers, staff, management, clients, etc.
  • Electric vehicle with which you can travel, hold meetings, carry out business transactions, etc.
  • Attention and support to users, we outsource the complete service.
  • Available in its private car park.
  • We work with the best electric charger companies.
  • MaaS (Mobility as a Service) business model, we offer an innovative, environmentally friendly, easy to implement and easy to use solution.
  • Assist companies in the Sustainable Development Goals adopted by the United Nations.

  • Installation of the electric recharging point, as well as periodic maintenance.
  • Use our carsharing app and get the best user experience with efficient driving.
  • We work with the latest models of electric vehicles.
  • Management, control, registration and attention to users throughout the year.

Activacar will put at your disposal from 2 to 10 vehicles to satisfy all your needs. We adapt to your needs, if you need a more personalised fleet just let us know.

Contact

At Activacar is at the disposal of our users who need our customer service:

  • Email for enquiries or requests: hola@activacar.com
  • Email to raise your suggestions or other comments: hola@activacar.com
  • RRSS: Instagram: @activacar_en / Facebook: Activacar / Twitter: @activacar / LinkedIn: Activacar
  • Sign up in the app
  • Telephone: +34 606 50 30 25

To register in our carsharing service Activacar for your company you need:

1. Fill in the form associated with the carsharing or recharging service you are interested in.

2. Download the app from the link we will send you in the welcome email after confirming your subscription.

3. Register in the application and send us a photo of your ID card and driving licence.

Fill in the registration data, upload the documentation through the application and accept the conditions of service.

4. You will receive an email informing you of your registration, from that moment onwards. Enjoy the sustainable and efficient mobility of our vehicles!

Once we have your personal details and the documentation has been validated, you will receive an email letting you know that you have access to the service. Ready, start using the service from the same day!

To validate that the user who is registering coincides with the holder of the documentation provided.

Once you have provided all the requested registration information, as well as the image of your ID card and driving licence, the account will be verified and activated automatically by the application itself.

Once activated, the user will receive a confirmation email.

From this moment on, the user will be able to access the Activacar app and start using the carsharing service.

If you have any problems with the validation of your registration, please contact us through our support service.

No, the registration itself is free of charge for users.

Account

No, this is totally forbidden, the accounts registered in Activacar are personal and non-transferable, in no case, it can be used by another person different from the holder.

Indeed, all information and data provided by users at the time of registration are protected by the LGPD.

Use

Company carsharing: During the company's working hours, or outside working hours if the company so agrees.

Residential Carsharing: No time limit, but the support service will only be operational from 08:00 to 22:00 from Monday to Sunday.

Carsharing hotels: No time limit, but the support service will only be operational from 08:00 to 22:00 from Monday to Sunday.

By logging in to your user profile, on the app's home screen.

It's probably just a small problem, you can contact our Support Service.

You can have the vehicle reserved for 15 minutes free of charge, but if you are not going to use it, please cancel so that someone else can have the vehicle.

Yes, no problem. But the payment is made at the moment of confirming the booking. Therefore, if you want to initiate the process of refunding the payment, you will have to contact our support service.

There is no penalty, but in the case of expired bookings we will not agree to refund the booking fee. For having caused another possible booking to be made.

There is no maximum or minimum time limit for the carsharing service.

Yes, all our vehicles have a daily vehicle limit, which varies depending on the model. But the average is 150 kilometres per day.

Through the application, in the booking management screen you can access to start and finish the booking.

If you detect any damage before you start your trip, it is important that you report it through the app in the section provided for this purpose, and also communicate it if possible to the support department.

On the instrument panel, there is a range indicator for electric range and combined range.

In the event of an accident, if there are health implications, the most important thing to do is to call 112 and follow their instructions, put on the waistcoat you will find in the glove box and, if necessary, mark the area with the emergency triangles. You should also call the insurance number if the car is not able to continue driving, this number can be found in the glove box of the car and in the vehicle information within the app. After this call the Support Service to report it.

  • Make sure the vehicle is in the Activacar parking space.
  • Check that doors and windows are properly closed.
  • Switch off the engine by pressing the star/stop button.
  • Handbrake correctly.
  • Close the vehicle doors with the lock button closed.

The vehicle must remain in the Activacar parking space.

Yes, as long as the user makes sure to park correctly and pay the cost of parking time out of pocket.

Yes, as long as you respect the rules of the road and bring your own child seat.

Yes, but make sure you park correctly. In the event of any type of sanction or fine for misuse of the vehicle, the sanction will be applied to the user responsible.

The most common is that the user who uses the vehicle after you has noticed this and put it in the boot. In any case, you can contact Customer Services and we will help you as much as we can to find it.

No.

No, smoking inside the vehicle is strictly forbidden.

The best thing to do in these cases is to uninstall and reinstall the application if the vehicle is not in use. In case it is, contact the support service.

Most vehicles will have chargers with different connections, so you can charge your mobile and finish your journey. Remember that you must have a battery in your mobile phone to finish the service and if you don't, you can call the Support Service.

It is best to check it out on a website such as electromaps.

Vehicle

  • MINI Cooper S Electric with a range of 180 kilometres.
  • Skoda Citigo IV with 200 kilometres of range.
  • BMW I3 with 300 kilometres of range.

Once the car is unlocked via the app, the user can find a "start/stop" button which can be used to start the vehicle.

Go to any public charger and leave the vehicle plugged into the charging point, make sure that everything is done correctly and that both the hose and the connector do not suffer any problems. In addition, whenever you finalise your booking, you must charge them in the Activacar car park.

Inside the glovebox you will find all the vehicle information.

The waistcoat is in the glove box and the emergency triangles are in the boot.

Insurance

Comprehensive insurance. Review service contract.

Both the driver, the vehicle and the rest of theor occupants of the car.

In any case, the strike must be reported immediately:

1) Through the app

2) Contact our Support Service.

3) In the event of the vehicle becoming unroadworthy, call the insurance number in the glove box.

All accidents occurring under the influence of alcohol and drugs, as well as in the case of negligent driving.

ActivaCharge

Selecting the charger in question in the app or capturing the QR that you will find next to the charger. Then follow the instructions in the app.

Yes, we offer CPO service, charging point operators with our ActivaCharge software and app.

Sales and installation of chargers

Fill in the specific form you will find on our website, in this link. And our sales team will contact you to give you all the information about the service.

Yes, we can install in private, communal and public car parks.

Wallbox

Take Control with smart electric car charging.

A complete range of smart charging: for home, business and street.

Always easy. Always powerful.

Once the charger is installed, you can start charging your electric vehicle immediately. But if you want to enjoy all the advantages offered by the smart features of your charger and take advantage of its full potential, you will need to pair it with the Wallbox app. To pair the charger with our app and configure it, follow the steps described below:

  1. Download and install the Wallbox app on your smartphone.
  2. Create a Wallbox account.
  3. Add your charger to your Wallbox account.
  4. Connect your charger via Bluetooth.
  5. Connect your charger to your wifi (for remote control).
  6. Adjust the power of your charger.

Now that you have configured the charger, you will be able to access all its functions:

You can find all the information by following the link below: https://support.wallbox.com/es/

V2C

Intelligence, innovation and maximum control at your fingertips.

▸ A recharging point with dynamic charge management

▸ Unique photovoltaic integration also in off-grid PV systems

▸ The electric car charger with unlimited connectivity

▸ Automatically rearmed

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Plan Moves

  • Bank account. In order to receive the subsidy, an account number must be provided, which must be registered in the REGISTER OF THIRD PARTY ACCOUNTS OF THE TREASURY GENERAL OF THE JUNTA DE ANDALUCIA
  • Registration. You must be registered in Andalusia at the time of applying for the subsidy and the location of the charger must also be in Andalusia.
  • Consent for data consultation. If you do not consent to the Administration automatically consulting your identity and residence data, you must inform us and provide your ID card and census certificate. If you do not tell us anything when you send us the documentation, it will be automatically marked on the application form that you consent to the consultation of data.
  • Certificate of Census Situation. To obtain the subsidy you must prove that your tax domicile is in Spain. To do this you can download the certificate from the following link: https://www.agenciatributaria.gob.es/AEAT.sede/procedimientoini/G313.shtml
  • Accepted quotation. In order to process the application you must have signed and accepted the quotation.
  • Declaration of Responsibility for the Work. For the Moves II, and as indicated in the Royal Decree-Law 29/2021, of 21 December December, for the installation of recharging points with a capacity of less than 250 kW, the competent public administrations may not require the obtaining of a licence or prior authorisation for works, except in buildings of historical-artistic heritage with the category of property of cultural interest, but they do require the aid applicant to present the Responsible Declaration of Works of a small entity and the payment of the corresponding fees at the town hall of the municipality where the charger is installed. All this documentation will be required in the phase of justification of the aid if it is granted by means of a positive decision. In addition to the Declaración Responsable de Obra also accept for the justification of the aid, if the municipality manages it, a building permit exemption document issued by the municipality or a Resolution of no need for a building permit.To request this Declaration of Responsibility or Licence Exemption Document, you must go to the town hall of the municipality where the charger is installed and consult how to obtain this document, as each town hall has its own specific procedure.
  • Payment of the grant. No deduction will be made from the invoice, the invoice will be paid in full and subsequently, if the grant is awarded, it will be paid in full and directly to the beneficiary.
  • File consultation. As a beneficiary you will be able to access your file to find out the status of your application. To register as a user, you must use the same e-mail address that you have given us to process your application. More information.
  • Aid procedure.
    The Andalusian Energy Agency (Junta de Andalucía) sets the response and resolution and payment times and during the process the Administration may require as many corrections as it deems appropriate to the data and documents provided and these corrections will be notified to the applicant and to Activacar, not activating the period of correction until Activacar opens the notification.

HOW WOULD YOU LIKE TO APPLY FOR AID? (Please tick one of the two options)Questionnaire help moves

If you wish to apply as a self-employed person, you will be required to provide further financial and employment data in addition to those requested on this form.

1. Budget accepted and signed

2. Census certificate certifying that you are resident for tax purposes in Spain. (How to download this certificate is explained at the end of this document)

3. Bank account number and bank to which it belongs and into which the aid will be paid if accepted. The aid applicant must be the account holder (he/she cannot be authorised). In order to receive the aid, if granted, this account number must be registered in the REGISTER OF THIRD PARTY ACCOUNTS OF THE TREASURY GENERAL OF THE JUNTA DE ANDALUCIA (see below for how to register if you have not already done so).

4. Fill in the following data (autofillable) and send it to us

Registration of MOVES Plan forms

(A) WITH A DIGITAL CERTIFICATE

1-Click on this link: https://sede.agenciatributaria.gob.es/Sede/procedimientoini/G313.shtml

2-Click on "Application".

3-Access via digital certificate

4-Click on validate application

5-Click on Sign and Send

6-Sign "I agree" then click on "Sign and send".

7-Download the pdf file that appears (download arrow next to the printer icon). Save the pdf document and send it to us

(B) WITHOUT A DIGITAL CERTIFICATE

1-Click on this link: https://sede.agenciatributaria.gob.es/Sede/procedimientoini/G313.shtml

2-Click on "Application".

3-Enter DNI or NIE number

4-Enter the date of validity or any other information on the NIE/DNI that you are asked for (this information is included in the DNI).

5-Click on continue

6-Click on "Get PIN".

7-You can download the App to obtain the PIN, but if you have not downloaded it, wait for a while (approximately 1 minute) until you click on the option "Request PIN by SMS" and they will send an SMS to the mobile number with a code to be entered in the "PIN" box.

8-Put in the "PIN" box the code that has been sent to the mobile phone by SMS and click on "Access".

9-Click on validate application

10-Click on Sign and Send

11-Signal "I agree" then click on "Sign and send".

12-Download the pdf file that appears (download arrow next to the printer icon). Save the pdf document and send it to us

A) WITH AN ELECTRONIC CERTIFICATE:

1. Click on the following link: https://www.juntadeandalucia.es/servicios/tramites/servicios-digitales/alta-cuentas.html#toc-c-mo-dar-de-alta-una-cuenta-bancaria

Click on the section "How to register a bank account" and then on the link under "electronically".

3. Log in with the digital certificate

4. Click on "Bank Accounts" at the top of the page and register your account.

5. Enter the IBAN code of the bank account you have provided us with for the subsidy and click on "Accept".

(B) WITHOUT A DIGITAL CERTIFICATE

1.The bank to which the bank account you have provided for the subsidy belongs must fill in and stamp the document Maintenance of third party accounts which can be downloaded from the link https://www.juntadeandalucia.es/servicios/tramites/servicios-digitales/alta-cuentas.html#toc-c-mo-dar-de-alta-una-cuenta-bancaria

Present it at any registry assistance office of the Junta de Andalucía.