{"id":11980,"date":"2024-06-25T15:22:22","date_gmt":"2024-06-25T15:22:22","guid":{"rendered":"https:\/\/activacar.com\/?page_id=11980"},"modified":"2025-06-18T09:20:43","modified_gmt":"2025-06-18T09:20:43","slug":"faq","status":"publish","type":"page","link":"https:\/\/activacar.com\/en\/preguntas-frecuentes\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-bottom:0px;--awb-margin-bottom:131px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1320.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:25px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:25px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><h1>Frequently Asked Questions<\/h1>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:25px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:var(--awb-color8);\"><h3 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:28;line-height:1.32;\">Service<\/h3><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:27px;--awb-icon-alignment:left;--awb-hover-color:var(--awb-color2);--awb-border-color:var(--awb-color3);--awb-background-color:var(--awb-color1);--awb-divider-color:var(--awb-color3);--awb-divider-hover-color:var(--awb-color3);--awb-icon-color:var(--awb-color8);--awb-title-color:var(--awb-color4);--awb-content-color:var(--awb-color8);--awb-icon-box-color:#000000;--awb-toggle-hover-accent-color:var(--awb-color8);--awb-toggle-active-accent-color:var(--awb-color8);--awb-title-font-family:&quot;Poppins&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-font-size:22px;--awb-content-font-family:&quot;Poppins&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-unboxed\" id=\"accordion-11980-1\"><div class=\"fusion-panel panel-default panel-8c4b33f8beb6be970 fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_8c4b33f8beb6be970\"><a aria-expanded=\"false\" aria-controls=\"8c4b33f8beb6be970\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-1\" data-target=\"#8c4b33f8beb6be970\" href=\"#8c4b33f8beb6be970\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What is Activacar?<\/span><\/a><\/h4><\/div><div id=\"8c4b33f8beb6be970\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_8c4b33f8beb6be970\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Activacar is a carsharing service (station based) of 100% electric vehicles, with round trip journeys aimed at hotels, companies and residential complexes.<\/p>\n<p>We use geolocation and data technology for fleets to manage and control our vehicles. We provide a complete service to our partners, from the installation of the charging point to the management of their customers as users of our service.<\/p>\n<p>Our vision is to achieve an increasingly sustainable world, and the change starts with us taking action and being able to offer zero-emission mobility services for the environment.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-04dd98d66bdb6582b fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_04dd98d66bdb6582b\"><a aria-expanded=\"false\" aria-controls=\"04dd98d66bdb6582b\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-1\" data-target=\"#04dd98d66bdb6582b\" href=\"#04dd98d66bdb6582b\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Why Activacar in my company?<\/span><\/a><\/h4><\/div><div id=\"04dd98d66bdb6582b\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_04dd98d66bdb6582b\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>New sustainable mobility service in your company.<\/li>\n<li>Aimed at workers, staff, management, clients, etc.<\/li>\n<li>Electric vehicle with which you can travel, hold meetings, carry out business transactions, etc.<\/li>\n<li>Attention and support to users, we outsource the complete service.<\/li>\n<li>Available in its private car park.<\/li>\n<li>We work with the best electric charger companies.<\/li>\n<li>MaaS (Mobility as a Service) business model, we offer an innovative, environmentally friendly, easy to implement and easy to use solution.<\/li>\n<li>Assist companies in the Sustainable Development Goals adopted by the United Nations.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-de7ef821f77a0dc15 fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_de7ef821f77a0dc15\"><a aria-expanded=\"false\" aria-controls=\"de7ef821f77a0dc15\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-1\" data-target=\"#de7ef821f77a0dc15\" href=\"#de7ef821f77a0dc15\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Main advantages of Activacar<\/span><\/a><\/h4><\/div><div id=\"de7ef821f77a0dc15\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_de7ef821f77a0dc15\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Installation of the electric recharging point, as well as periodic maintenance.<\/li>\n<li>Use our carsharing app and get the best user experience with efficient driving.<\/li>\n<li>We work with the latest models of electric vehicles.<\/li>\n<li>Management, control, registration and attention to users throughout the year.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-698959fad5691b8db fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_698959fad5691b8db\"><a aria-expanded=\"false\" aria-controls=\"698959fad5691b8db\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-1\" data-target=\"#698959fad5691b8db\" href=\"#698959fad5691b8db\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How many cars will be available to your company?<\/span><\/a><\/h4><\/div><div id=\"698959fad5691b8db\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_698959fad5691b8db\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Activacar will put at your disposal from 2 to 10 vehicles to satisfy all your needs. We adapt to your needs, if you need a more personalised fleet just let us know.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:var(--awb-color8);\"><h3 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:28;line-height:1.32;\">Contact<\/h3><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:27px;--awb-icon-alignment:left;--awb-hover-color:var(--awb-color2);--awb-border-color:var(--awb-color3);--awb-background-color:var(--awb-color1);--awb-divider-color:var(--awb-color3);--awb-divider-hover-color:var(--awb-color3);--awb-icon-color:var(--awb-color8);--awb-title-color:#10d1a4;--awb-content-color:var(--awb-color8);--awb-icon-box-color:#000000;--awb-toggle-hover-accent-color:var(--awb-color8);--awb-toggle-active-accent-color:var(--awb-color8);--awb-title-font-family:&quot;Poppins&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-font-size:22px;--awb-content-font-family:&quot;Poppins&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-unboxed\" id=\"accordion-11980-2\"><div class=\"fusion-panel panel-default panel-017ecf9038eda842a fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_017ecf9038eda842a\"><a aria-expanded=\"false\" aria-controls=\"017ecf9038eda842a\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-2\" data-target=\"#017ecf9038eda842a\" href=\"#017ecf9038eda842a\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How can I contact Activacar?<\/span><\/a><\/h4><\/div><div id=\"017ecf9038eda842a\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_017ecf9038eda842a\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><span style=\"color: #ffffff;\">At<span style=\"color: rgb(0, 0, 0);\"> Activacar is at the disposal of our users who need our customer service:<\/span><\/span><\/p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0);\">Email for enquiries or requests: hola@activacar.com<\/span><\/li>\n<li><span style=\"color: #ffffff;\"><span style=\"color: rgb(0, 0, 0);\">Email to <\/span><b style=\"color: rgb(0, 0, 0);\">raise <\/b><span style=\"color: rgb(0, 0, 0);\">your suggestions or other comments: hola@activacar.com<\/span><\/span><\/li>\n<li><span style=\"color: rgb(0, 0, 0);\">RRSS: Instagram: @activacar_en \/ Facebook: Activacar \/ Twitter: @activacar \/ LinkedIn: Activacar<\/span><\/li>\n<li><span style=\"color: rgb(0, 0, 0);\">Sign up in the app<\/span><\/li>\n<li><span style=\"color: rgb(0, 0, 0);\">Telephone: +34 606 50 30 25<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-c16da7d181f5fb998 fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_c16da7d181f5fb998\"><a aria-expanded=\"false\" aria-controls=\"c16da7d181f5fb998\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-2\" data-target=\"#c16da7d181f5fb998\" href=\"#c16da7d181f5fb998\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What do I have to do to register?<\/span><\/a><\/h4><\/div><div id=\"c16da7d181f5fb998\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_c16da7d181f5fb998\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>To register in our carsharing service Activacar for your company you need:<\/p>\n<p>1. Fill in the form associated with the carsharing or recharging service you are interested in.<\/p>\n<p><span data-fusion-font=\"true\">2. Download the app from the link we will send you in the welcome email after confirming your subscription.<\/span><\/p>\n<p data-fusion-font=\"true\">3. Register in the application and send us a photo of your ID card and driving licence.<\/p>\n<p>Fill in the registration data, upload the documentation through the application and accept the conditions of service.<\/p>\n<p><span data-fusion-font=\"true\">4. You will receive an email informing you of your registration, from that moment onwards. Enjoy the sustainable and efficient mobility of our vehicles!<\/span><\/p>\n<p>Once we have your personal details and the documentation has been validated, you will receive an email letting you know that you have access to the service. Ready, start using the service from the same day!<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-4f1200e356cab9448 fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_4f1200e356cab9448\"><a aria-expanded=\"false\" aria-controls=\"4f1200e356cab9448\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-2\" data-target=\"#4f1200e356cab9448\" href=\"#4f1200e356cab9448\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Why do I have to take a selfie in the carsharing registration process?<\/span><\/a><\/h4><\/div><div id=\"4f1200e356cab9448\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_4f1200e356cab9448\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>To validate that the user who is registering coincides with the holder of the documentation provided.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-b205f6d241afa695d fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_b205f6d241afa695d\"><a aria-expanded=\"false\" aria-controls=\"b205f6d241afa695d\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-2\" data-target=\"#b205f6d241afa695d\" href=\"#b205f6d241afa695d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Once I have completed the registration, how long does it take before I can use Activacar?<\/span><\/a><\/h4><\/div><div id=\"b205f6d241afa695d\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_b205f6d241afa695d\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Once you have provided all the requested registration information, as well as the image of your ID card and driving licence, the account will be verified and activated automatically by the application itself.<\/p>\n<p>Once activated, the user will receive a confirmation email.<\/p>\n<p>From this moment on, the user will be able to access the Activacar app and start using the carsharing service.<\/p>\n<p>If you have any problems with the validation of your registration, please contact us through our support service.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-aeda836052e5ce229 fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_aeda836052e5ce229\"><a aria-expanded=\"false\" aria-controls=\"aeda836052e5ce229\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-2\" data-target=\"#aeda836052e5ce229\" href=\"#aeda836052e5ce229\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Does registration with Activacar cost anything?<\/span><\/a><\/h4><\/div><div id=\"aeda836052e5ce229\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_aeda836052e5ce229\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>No, the registration itself is free of charge for users.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:var(--awb-color8);\"><h3 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:28;line-height:1.32;\">Account<\/h3><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:27px;--awb-icon-alignment:left;--awb-hover-color:var(--awb-color2);--awb-border-color:var(--awb-color3);--awb-background-color:var(--awb-color1);--awb-divider-color:var(--awb-color3);--awb-divider-hover-color:var(--awb-color3);--awb-icon-color:var(--awb-color8);--awb-title-color:var(--awb-color4);--awb-content-color:var(--awb-color8);--awb-icon-box-color:var(--awb-color8);--awb-toggle-hover-accent-color:var(--awb-color8);--awb-toggle-active-accent-color:var(--awb-color8);--awb-title-font-family:&quot;Poppins&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-font-size:22px;--awb-content-font-family:&quot;Poppins&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-unboxed\" id=\"accordion-11980-3\"><div class=\"fusion-panel panel-default panel-2993f4c1aa3facfc2 fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_2993f4c1aa3facfc2\"><a aria-expanded=\"false\" aria-controls=\"2993f4c1aa3facfc2\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-3\" data-target=\"#2993f4c1aa3facfc2\" href=\"#2993f4c1aa3facfc2\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I give my account to someone else?<\/span><\/a><\/h4><\/div><div id=\"2993f4c1aa3facfc2\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_2993f4c1aa3facfc2\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>No, this is totally forbidden, the accounts registered in Activacar are personal and non-transferable, in no case, it can be used by another person different from the holder.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-fad47aebb5cf3e995 fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_fad47aebb5cf3e995\"><a aria-expanded=\"false\" aria-controls=\"fad47aebb5cf3e995\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-3\" data-target=\"#fad47aebb5cf3e995\" href=\"#fad47aebb5cf3e995\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Is the information I have provided in my account protected by the LGPD?<\/span><\/a><\/h4><\/div><div id=\"fad47aebb5cf3e995\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_fad47aebb5cf3e995\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Indeed, all information and data provided by users at the time of registration are protected by the LGPD.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:var(--awb-color8);\"><h3 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:28;line-height:1.32;\">Use<\/h3><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:27px;--awb-icon-alignment:left;--awb-hover-color:var(--awb-color2);--awb-border-color:var(--awb-color3);--awb-background-color:var(--awb-color1);--awb-divider-color:var(--awb-color3);--awb-divider-hover-color:var(--awb-color3);--awb-icon-color:var(--awb-color8);--awb-title-color:var(--awb-color4);--awb-content-color:var(--awb-color8);--awb-icon-box-color:var(--awb-color8);--awb-toggle-hover-accent-color:var(--awb-color8);--awb-toggle-active-accent-color:var(--awb-color8);--awb-title-font-family:&quot;Poppins&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-font-size:22px;--awb-content-font-family:&quot;Poppins&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-unboxed\" id=\"accordion-11980-4\"><div class=\"fusion-panel panel-default panel-a39ca43d614f91b14 fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_a39ca43d614f91b14\"><a aria-expanded=\"false\" aria-controls=\"a39ca43d614f91b14\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-4\" data-target=\"#a39ca43d614f91b14\" href=\"#a39ca43d614f91b14\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What are the Activacar carsharing timetables?<\/span><\/a><\/h4><\/div><div id=\"a39ca43d614f91b14\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_a39ca43d614f91b14\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Company carsharing: During the company's working hours, or outside working hours if the company so agrees.<\/p>\n<p>Residential Carsharing: No time limit, but the support service will only be operational from 08:00 to 22:00 from Monday to Sunday.<\/p>\n<p>Carsharing hotels: No time limit, but the support service will only be operational from 08:00 to 22:00 from Monday to Sunday.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-059dee751af44df2c fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_059dee751af44df2c\"><a aria-expanded=\"false\" aria-controls=\"059dee751af44df2c\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-4\" data-target=\"#059dee751af44df2c\" href=\"#059dee751af44df2c\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">I have forgotten my passwords, how can I retrieve them?<\/span><\/a><\/h4><\/div><div id=\"059dee751af44df2c\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_059dee751af44df2c\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>By logging in to your user profile, on the app's home screen.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-317c9c9669d1bbe86 fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_317c9c9669d1bbe86\"><a aria-expanded=\"false\" aria-controls=\"317c9c9669d1bbe86\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-4\" data-target=\"#317c9c9669d1bbe86\" href=\"#317c9c9669d1bbe86\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">It won't let me book, what can I do?<\/span><\/a><\/h4><\/div><div id=\"317c9c9669d1bbe86\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_317c9c9669d1bbe86\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>It's probably just a small problem, you can contact our Support Service.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-e0b9255cd065767ba fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_e0b9255cd065767ba\"><a aria-expanded=\"false\" aria-controls=\"e0b9255cd065767ba\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-4\" data-target=\"#e0b9255cd065767ba\" href=\"#e0b9255cd065767ba\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How long can I keep a vehicle reserved?<\/span><\/a><\/h4><\/div><div id=\"e0b9255cd065767ba\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_e0b9255cd065767ba\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>You can have the vehicle reserved for 15 minutes free of charge, but if you are not going to use it, please cancel so that someone else can have the vehicle.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-711b715e8b781c367 fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_711b715e8b781c367\"><a aria-expanded=\"false\" aria-controls=\"711b715e8b781c367\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-4\" data-target=\"#711b715e8b781c367\" href=\"#711b715e8b781c367\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I cancel a reservation?<\/span><\/a><\/h4><\/div><div id=\"711b715e8b781c367\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_711b715e8b781c367\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Yes, no problem. But the payment is made at the moment of confirming the booking. Therefore, if you want to initiate the process of refunding the payment, you will have to contact our support service.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-b51337ddfe75ca0a8 fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_b51337ddfe75ca0a8\"><a aria-expanded=\"false\" aria-controls=\"b51337ddfe75ca0a8\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-4\" data-target=\"#b51337ddfe75ca0a8\" href=\"#b51337ddfe75ca0a8\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What happens if I don't cancel the reservation and let it expire?<\/span><\/a><\/h4><\/div><div id=\"b51337ddfe75ca0a8\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_b51337ddfe75ca0a8\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>There is no penalty, but in the case of expired bookings we will not agree to refund the booking fee. For having caused another possible booking to be made.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-629a6a7bbd1de7e30 fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_629a6a7bbd1de7e30\"><a aria-expanded=\"false\" aria-controls=\"629a6a7bbd1de7e30\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-4\" data-target=\"#629a6a7bbd1de7e30\" href=\"#629a6a7bbd1de7e30\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What is the maximum booking duration?<\/span><\/a><\/h4><\/div><div id=\"629a6a7bbd1de7e30\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_629a6a7bbd1de7e30\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>There is no maximum or minimum time limit for the carsharing service.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-d783ef688b8f6bd40 fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_d783ef688b8f6bd40\"><a aria-expanded=\"false\" aria-controls=\"d783ef688b8f6bd40\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-4\" data-target=\"#d783ef688b8f6bd40\" href=\"#d783ef688b8f6bd40\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Is there a kilometre limit?<\/span><\/a><\/h4><\/div><div id=\"d783ef688b8f6bd40\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_d783ef688b8f6bd40\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Yes, all our vehicles have a daily vehicle limit, which varies depending on the model. But the average is 150 kilometres per day.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-0715169e800ae9ef2 fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_0715169e800ae9ef2\"><a aria-expanded=\"false\" aria-controls=\"0715169e800ae9ef2\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-4\" data-target=\"#0715169e800ae9ef2\" href=\"#0715169e800ae9ef2\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How do I start and end a booking?<\/span><\/a><\/h4><\/div><div id=\"0715169e800ae9ef2\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_0715169e800ae9ef2\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Through the application, in the booking management screen you can access to start and finish the booking.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-9e47cfb9f5c8b4e3b fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_9e47cfb9f5c8b4e3b\"><a aria-expanded=\"false\" aria-controls=\"9e47cfb9f5c8b4e3b\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-4\" data-target=\"#9e47cfb9f5c8b4e3b\" href=\"#9e47cfb9f5c8b4e3b\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What do I do if I detect damage to the vehicle before I start my journey?<\/span><\/a><\/h4><\/div><div id=\"9e47cfb9f5c8b4e3b\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_9e47cfb9f5c8b4e3b\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>If you detect any damage before you start your trip, it is important that you report it through the app in the section provided for this purpose, and also communicate it if possible to the support department.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-200bcc19102dbacc8 fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_200bcc19102dbacc8\"><a aria-expanded=\"false\" aria-controls=\"200bcc19102dbacc8\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-4\" data-target=\"#200bcc19102dbacc8\" href=\"#200bcc19102dbacc8\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How can I find out the vehicle's range?<\/span><\/a><\/h4><\/div><div id=\"200bcc19102dbacc8\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_200bcc19102dbacc8\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>On the instrument panel, there is a range indicator for electric range and combined range.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-8d6dfac8d959667ae fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_8d6dfac8d959667ae\"><a aria-expanded=\"false\" aria-controls=\"8d6dfac8d959667ae\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-4\" data-target=\"#8d6dfac8d959667ae\" href=\"#8d6dfac8d959667ae\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What should I do in the event of an accident?<\/span><\/a><\/h4><\/div><div id=\"8d6dfac8d959667ae\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_8d6dfac8d959667ae\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>In the event of an accident, if there are health implications, the most important thing to do is to call 112 and follow their instructions, put on the waistcoat you will find in the glove box and, if necessary, mark the area with the emergency triangles.  You should also call the insurance number if the car is not able to continue driving, this number can be found in the glove box of the car and in the vehicle information within the app. After this call the Support Service to report it.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-1fab0b0ef6c99f018 fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_1fab0b0ef6c99f018\"><a aria-expanded=\"false\" aria-controls=\"1fab0b0ef6c99f018\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-4\" data-target=\"#1fab0b0ef6c99f018\" href=\"#1fab0b0ef6c99f018\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How to lock\/shut off the car at the end of the journey?<\/span><\/a><\/h4><\/div><div id=\"1fab0b0ef6c99f018\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_1fab0b0ef6c99f018\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Make sure the vehicle is in the Activacar parking space.<\/li>\n<li>Check that doors and windows are properly closed.<\/li>\n<li>Switch off the engine by pressing the star\/stop button.<\/li>\n<li>Handbrake correctly.<\/li>\n<li>Close the vehicle doors with the lock button closed.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-bb28861f9b286e773 fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_bb28861f9b286e773\"><a aria-expanded=\"false\" aria-controls=\"bb28861f9b286e773\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-4\" data-target=\"#bb28861f9b286e773\" href=\"#bb28861f9b286e773\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Where can I park once I have finished the service?<\/span><\/a><\/h4><\/div><div id=\"bb28861f9b286e773\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_bb28861f9b286e773\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>The vehicle must remain in the Activacar parking space.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-e1e46732e6c3db16c fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_e1e46732e6c3db16c\"><a aria-expanded=\"false\" aria-controls=\"e1e46732e6c3db16c\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-4\" data-target=\"#e1e46732e6c3db16c\" href=\"#e1e46732e6c3db16c\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I park in a private car park?<\/span><\/a><\/h4><\/div><div id=\"e1e46732e6c3db16c\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_e1e46732e6c3db16c\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Yes, as long as the user makes sure to park correctly and pay the cost of parking time out of pocket.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-7906bddd099ebd870 fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_7906bddd099ebd870\"><a aria-expanded=\"false\" aria-controls=\"7906bddd099ebd870\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-4\" data-target=\"#7906bddd099ebd870\" href=\"#7906bddd099ebd870\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I take babies in the car?<\/span><\/a><\/h4><\/div><div id=\"7906bddd099ebd870\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_7906bddd099ebd870\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Yes, as long as you respect the rules of the road and bring your own child seat.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-63c894c34cf0b3787 fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_63c894c34cf0b3787\"><a aria-expanded=\"false\" aria-controls=\"63c894c34cf0b3787\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-4\" data-target=\"#63c894c34cf0b3787\" href=\"#63c894c34cf0b3787\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I park on the street?<\/span><\/a><\/h4><\/div><div id=\"63c894c34cf0b3787\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_63c894c34cf0b3787\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Yes, but make sure you park correctly. In the event of any type of sanction or fine for misuse of the vehicle, the sanction will be applied to the user responsible.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-0582c7c4c6105c15b fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_0582c7c4c6105c15b\"><a aria-expanded=\"false\" aria-controls=\"0582c7c4c6105c15b\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-4\" data-target=\"#0582c7c4c6105c15b\" href=\"#0582c7c4c6105c15b\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">I have left something in the car, how can I get it back?<\/span><\/a><\/h4><\/div><div id=\"0582c7c4c6105c15b\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_0582c7c4c6105c15b\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>The most common is that the user who uses the vehicle after you has noticed this and put it in the boot. In any case, you can contact Customer Services and we will help you as much as we can to find it.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-6f9b21317615fd424 fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_6f9b21317615fd424\"><a aria-expanded=\"false\" aria-controls=\"6f9b21317615fd424\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-4\" data-target=\"#6f9b21317615fd424\" href=\"#6f9b21317615fd424\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I take pets in the car?<\/span><\/a><\/h4><\/div><div id=\"6f9b21317615fd424\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_6f9b21317615fd424\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>No.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-9a694ac1f14653097 fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_9a694ac1f14653097\"><a aria-expanded=\"false\" aria-controls=\"9a694ac1f14653097\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-4\" data-target=\"#9a694ac1f14653097\" href=\"#9a694ac1f14653097\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Is it allowed to smoke in the car?<\/span><\/a><\/h4><\/div><div id=\"9a694ac1f14653097\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_9a694ac1f14653097\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>No, smoking inside the vehicle is strictly forbidden.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-d49b1357776b8e2ae fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_d49b1357776b8e2ae\"><a aria-expanded=\"false\" aria-controls=\"d49b1357776b8e2ae\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-4\" data-target=\"#d49b1357776b8e2ae\" href=\"#d49b1357776b8e2ae\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What happens if my app crashes?<\/span><\/a><\/h4><\/div><div id=\"d49b1357776b8e2ae\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_d49b1357776b8e2ae\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>The best thing to do in these cases is to uninstall and reinstall the application if the vehicle is not in use. In case it is, contact the support service.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-c5a8b5007b8cb0bbc fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_c5a8b5007b8cb0bbc\"><a aria-expanded=\"false\" aria-controls=\"c5a8b5007b8cb0bbc\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-4\" data-target=\"#c5a8b5007b8cb0bbc\" href=\"#c5a8b5007b8cb0bbc\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">My phone has run out of battery in the middle of a journey, how do I terminate the service?<\/span><\/a><\/h4><\/div><div id=\"c5a8b5007b8cb0bbc\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_c5a8b5007b8cb0bbc\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Most vehicles will have chargers with different connections, so you can charge your mobile and finish your journey. Remember that you must have a battery in your mobile phone to finish the service and if you don't, you can call the Support Service.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-2844a69cc7797200f fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_2844a69cc7797200f\"><a aria-expanded=\"false\" aria-controls=\"2844a69cc7797200f\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-4\" data-target=\"#2844a69cc7797200f\" href=\"#2844a69cc7797200f\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Where to access information on public chargers?<\/span><\/a><\/h4><\/div><div id=\"2844a69cc7797200f\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_2844a69cc7797200f\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>It is best to check it out on a website such as electromaps.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:var(--awb-color8);\"><h3 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:28;line-height:1.32;\">Vehicle<\/h3><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:27px;--awb-icon-alignment:left;--awb-hover-color:var(--awb-color2);--awb-border-color:var(--awb-color3);--awb-background-color:var(--awb-color1);--awb-divider-color:var(--awb-color3);--awb-divider-hover-color:var(--awb-color3);--awb-icon-color:var(--awb-color8);--awb-title-color:var(--awb-color4);--awb-content-color:var(--awb-color8);--awb-icon-box-color:var(--awb-color8);--awb-toggle-hover-accent-color:var(--awb-color8);--awb-toggle-active-accent-color:var(--awb-color8);--awb-title-font-family:&quot;Poppins&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-font-size:22px;--awb-content-font-family:&quot;Poppins&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-unboxed\" id=\"accordion-11980-5\"><div class=\"fusion-panel panel-default panel-a3154dafc7a025a84 fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_a3154dafc7a025a84\"><a aria-expanded=\"false\" aria-controls=\"a3154dafc7a025a84\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-5\" data-target=\"#a3154dafc7a025a84\" href=\"#a3154dafc7a025a84\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What vehicles can you find at Activacar?<\/span><\/a><\/h4><\/div><div id=\"a3154dafc7a025a84\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_a3154dafc7a025a84\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>MINI Cooper S Electric with a range of 180 kilometres.<\/li>\n<li>Skoda Citigo IV with 200 kilometres of range.<\/li>\n<li>BMW I3 with 300 kilometres of range.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-152278061e51f96fb fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_152278061e51f96fb\"><a aria-expanded=\"false\" aria-controls=\"152278061e51f96fb\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-5\" data-target=\"#152278061e51f96fb\" href=\"#152278061e51f96fb\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How do I start an Activacar vehicle?<\/span><\/a><\/h4><\/div><div id=\"152278061e51f96fb\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_152278061e51f96fb\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Once the car is unlocked via the app, the user can find a \"start\/stop\" button which can be used to start the vehicle.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-5d7b3ec20065ed496 fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_5d7b3ec20065ed496\"><a aria-expanded=\"false\" aria-controls=\"5d7b3ec20065ed496\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-5\" data-target=\"#5d7b3ec20065ed496\" href=\"#5d7b3ec20065ed496\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How can I recharge my car battery?<\/span><\/a><\/h4><\/div><div id=\"5d7b3ec20065ed496\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_5d7b3ec20065ed496\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Go to any public charger and leave the vehicle plugged into the charging point, make sure that everything is done correctly and that both the hose and the connector do not suffer any problems. In addition, whenever you finalise your booking, you must charge them in the Activacar car park.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-5e3f900b46941f9ee fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_5e3f900b46941f9ee\"><a aria-expanded=\"false\" aria-controls=\"5e3f900b46941f9ee\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-5\" data-target=\"#5e3f900b46941f9ee\" href=\"#5e3f900b46941f9ee\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Where is the vehicle documentation available?<\/span><\/a><\/h4><\/div><div id=\"5e3f900b46941f9ee\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_5e3f900b46941f9ee\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Inside the glovebox you will find all the vehicle information.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-384c4e757d490b09a fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_384c4e757d490b09a\"><a aria-expanded=\"false\" aria-controls=\"384c4e757d490b09a\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-5\" data-target=\"#384c4e757d490b09a\" href=\"#384c4e757d490b09a\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Where is the waistcoat and the emergency triangles?<\/span><\/a><\/h4><\/div><div id=\"384c4e757d490b09a\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_384c4e757d490b09a\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>The waistcoat is in the glove box and the emergency triangles are in the boot.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:var(--awb-color8);\"><h3 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:28;line-height:1.32;\">Insurance<\/h3><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:27px;--awb-icon-alignment:left;--awb-hover-color:var(--awb-color2);--awb-border-color:var(--awb-color3);--awb-background-color:var(--awb-color1);--awb-divider-color:var(--awb-color3);--awb-divider-hover-color:var(--awb-color3);--awb-icon-color:var(--awb-color8);--awb-title-color:var(--awb-color4);--awb-content-color:var(--awb-color1);--awb-icon-box-color:var(--awb-color8);--awb-toggle-hover-accent-color:var(--awb-color8);--awb-toggle-active-accent-color:var(--awb-color8);--awb-title-font-family:&quot;Poppins&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-font-size:22px;--awb-content-font-family:&quot;Poppins&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-unboxed\" id=\"accordion-11980-6\"><div class=\"fusion-panel panel-default panel-fd43c77b5f392401d fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_fd43c77b5f392401d\"><a aria-expanded=\"false\" aria-controls=\"fd43c77b5f392401d\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-6\" data-target=\"#fd43c77b5f392401d\" href=\"#fd43c77b5f392401d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What is the insurance coverage?<\/span><\/a><\/h4><\/div><div id=\"fd43c77b5f392401d\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_fd43c77b5f392401d\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p style=\"color: rgb(0, 0, 0);\">Comprehensive insurance. Review service contract.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-de0dd90cb218d4881 fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_de0dd90cb218d4881\"><a aria-expanded=\"false\" aria-controls=\"de0dd90cb218d4881\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-6\" data-target=\"#de0dd90cb218d4881\" href=\"#de0dd90cb218d4881\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Who is covered by the insurance?<\/span><\/a><\/h4><\/div><div id=\"de0dd90cb218d4881\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_de0dd90cb218d4881\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><span style=\"color: rgb(0, 0, 0);\">Both the driver, the vehicle and the rest of the<span style=\"color: rgb(0, 0, 0);\">or occupants<\/span><\/span><span style=\"color: rgb(0, 0, 0);\"> of the car.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-3fe97205be3c151bc fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_3fe97205be3c151bc\"><a aria-expanded=\"false\" aria-controls=\"3fe97205be3c151bc\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-6\" data-target=\"#3fe97205be3c151bc\" href=\"#3fe97205be3c151bc\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What if someone hits me? What if I hit them?<\/span><\/a><\/h4><\/div><div id=\"3fe97205be3c151bc\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_3fe97205be3c151bc\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p style=\"color: rgb(0, 0, 0);\">In any case, the strike must be reported immediately:<\/p>\n<p style=\"color: rgb(0, 0, 0);\">1) Through the app<\/p>\n<p style=\"color: rgb(0, 0, 0);\">2) Contact our Support Service.<\/p>\n<p style=\"color: rgb(0, 0, 0);\">3) In the event of the vehicle becoming unroadworthy, call the insurance number in the glove box.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-75eff55bcc46991af fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_75eff55bcc46991af\"><a aria-expanded=\"false\" aria-controls=\"75eff55bcc46991af\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-6\" data-target=\"#75eff55bcc46991af\" href=\"#75eff55bcc46991af\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Are there any exceptions to insurance coverage?<\/span><\/a><\/h4><\/div><div id=\"75eff55bcc46991af\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_75eff55bcc46991af\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p style=\"color: rgb(0, 0, 0);\">All accidents occurring under the influence of alcohol and drugs, as well as in the case of negligent driving.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:var(--awb-color8);\"><h3 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:28;line-height:1.32;\">ActivaCharge<\/h3><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:27px;--awb-icon-alignment:left;--awb-hover-color:var(--awb-color2);--awb-border-color:var(--awb-color3);--awb-background-color:var(--awb-color1);--awb-divider-color:#ffffff;--awb-divider-hover-color:var(--awb-color3);--awb-icon-color:var(--awb-color8);--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);--awb-icon-box-color:var(--awb-color8);--awb-toggle-hover-accent-color:var(--awb-color8);--awb-toggle-active-accent-color:var(--awb-color8);--awb-title-font-family:&quot;Poppins&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-font-size:22px;--awb-content-font-family:&quot;Poppins&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-unboxed\" id=\"accordion-11980-7\"><div class=\"fusion-panel panel-default panel-da0ffebe580d85283 fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_da0ffebe580d85283\"><a aria-expanded=\"false\" aria-controls=\"da0ffebe580d85283\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-7\" data-target=\"#da0ffebe580d85283\" href=\"#da0ffebe580d85283\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How do I recharge my vehicle through ActivaCharge?<\/span><\/a><\/h4><\/div><div id=\"da0ffebe580d85283\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_da0ffebe580d85283\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Selecting the charger in question in the app or capturing the QR that you will find next to the charger. Then follow the instructions in the app.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-416e4fe8f58c85c7b fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_416e4fe8f58c85c7b\"><a aria-expanded=\"false\" aria-controls=\"416e4fe8f58c85c7b\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-7\" data-target=\"#416e4fe8f58c85c7b\" href=\"#416e4fe8f58c85c7b\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can we manage chargers located on public roads or in commercial establishments?<\/span><\/a><\/h4><\/div><div id=\"416e4fe8f58c85c7b\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_416e4fe8f58c85c7b\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Yes, we offer CPO service, charging point operators with our ActivaCharge software and app.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-title title fusion-title-8 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:var(--awb-color8);\"><h3 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:28;line-height:1.32;\"><\/h3><\/div><div class=\"fusion-title title fusion-title-9 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:var(--awb-color8);\"><h3 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:28;line-height:1.32;\">Sales and installation of chargers<\/h3><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:27px;--awb-icon-alignment:left;--awb-hover-color:var(--awb-color2);--awb-border-color:var(--awb-color3);--awb-background-color:var(--awb-color1);--awb-divider-color:var(--awb-color3);--awb-divider-hover-color:var(--awb-color3);--awb-icon-color:var(--awb-color8);--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);--awb-icon-box-color:var(--awb-color8);--awb-toggle-hover-accent-color:var(--awb-color8);--awb-toggle-active-accent-color:var(--awb-color8);--awb-title-font-family:&quot;Poppins&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-font-size:22px;--awb-content-font-family:&quot;Poppins&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-unboxed\" id=\"accordion-11980-8\"><div class=\"fusion-panel panel-default panel-f9582041fdafe323a fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_f9582041fdafe323a\"><a aria-expanded=\"false\" aria-controls=\"f9582041fdafe323a\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-8\" data-target=\"#f9582041fdafe323a\" href=\"#f9582041fdafe323a\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How do I install an electric vehicle charger?<\/span><\/a><\/h4><\/div><div id=\"f9582041fdafe323a\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_f9582041fdafe323a\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Fill in the specific form you will find on our website, <a href=\"https:\/\/activacar.com\/en\/cargadores-para-vehiculos-electricos\/\">in this link<\/a>. And our sales team will contact you to give you all the information about the service.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-df5ef5c4bde939540 fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_df5ef5c4bde939540\"><a aria-expanded=\"false\" aria-controls=\"df5ef5c4bde939540\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-8\" data-target=\"#df5ef5c4bde939540\" href=\"#df5ef5c4bde939540\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can we install in any type of car park or car park?<\/span><\/a><\/h4><\/div><div id=\"df5ef5c4bde939540\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_df5ef5c4bde939540\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Yes, we can install in private, communal and public car parks.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-title title fusion-title-10 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:var(--awb-color8);\"><h3 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:28;line-height:1.32;\">Wallbox<\/h3><\/div><div class=\"fusion-text fusion-text-2\"><p>Take Control with smart electric car charging.<\/p>\n<p>A complete range of smart charging: for home, business and street.<\/p>\n<p>Always easy. Always powerful.<\/p>\n<\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:27px;--awb-icon-alignment:left;--awb-hover-color:var(--awb-color2);--awb-border-color:var(--awb-color3);--awb-background-color:var(--awb-color1);--awb-divider-color:var(--awb-color3);--awb-divider-hover-color:var(--awb-color3);--awb-icon-color:var(--awb-color8);--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);--awb-icon-box-color:var(--awb-color8);--awb-toggle-hover-accent-color:var(--awb-color8);--awb-toggle-active-accent-color:var(--awb-color8);--awb-title-font-family:&quot;Poppins&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-font-size:22px;--awb-content-font-family:&quot;Poppins&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-unboxed\" id=\"accordion-11980-9\"><div class=\"fusion-panel panel-default panel-ac0d6865647799ace fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_ac0d6865647799ace\"><a aria-expanded=\"false\" aria-controls=\"ac0d6865647799ace\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-9\" data-target=\"#ac0d6865647799ace\" href=\"#ac0d6865647799ace\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How to use the Wallbox application?<\/span><\/a><\/h4><\/div><div id=\"ac0d6865647799ace\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_ac0d6865647799ace\"><div class=\"panel-body toggle-content fusion-clearfix\">Once the charger is installed, you can start charging your electric vehicle immediately. But if you want to enjoy all the advantages offered by the smart features of your charger and take advantage of its full potential, you will need to pair it with the Wallbox app. To pair the charger with our app and configure it, follow the steps described below:<\/p>\n<ol>\n<li><a href=\"https:\/\/support.wallbox.com\/es\/knowledge-base\/como-descargar-la-aplicacion-mywallbox\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\"><u>Download and install the Wallbox app on your smartphone.<\/u><\/a><\/li>\n<li><a href=\"https:\/\/support.wallbox.com\/es\/knowledge-base\/como-crear-una-cuenta-mywallbox-e-iniciar-sesion-desde-la-aplicacion\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\"><u>Create a Wallbox account.<\/u><\/a><\/li>\n<li><a href=\"https:\/\/support.wallbox.com\/es\/knowledge-base\/como-anadir-tu-cargador-a-tu-cuenta-mywallbox-account-usando-el-codigo-qr\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\"><u>Add your charger to your Wallbox account.<\/u><\/a><\/li>\n<li><a href=\"https:\/\/activacar.com\/en\/terminos-y-condiciones-activacar-2\/Conecta%20tu%20cargador%20a%20trav%C3%A9s%20de%20Bluetooth.\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\"><u>Connect your charger via Bluetooth<\/u><\/a>.<\/li>\n<li><a href=\"https:\/\/support.wallbox.com\/es\/knowledge-base\/como-conectar-el-cargador-a-la-red-wi-fi-con-la-app-mywallbox\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\"><u>Connect your charger to your wifi (for remote control).<\/u><\/a><\/li>\n<li><a href=\"https:\/\/support.wallbox.com\/es\/knowledge-base\/ajustar-la-corriente-de-carga-amperaje-del-cargador\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\"><u>Adjust the power of your charger.<\/u><\/a><\/li>\n<\/ol>\n<p>Now that you have configured the charger, <b>you will be able to access all its functions<\/b>:<\/p>\n<ul>\n<li><a href=\"https:\/\/support.wallbox.com\/es\/knowledge-base\/como-crear-y-gestionar-sesiones-de-carga-programadas-con-la-app-mywallbox\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\"><u>Create scheduled loading sessions<\/u><\/a><\/li>\n<li><u><a href=\"https:\/\/support.wallbox.com\/es\/knowledge-base\/iniciar-pausar-una-sesion-de-carga\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Start\/pause current loading session<\/a><\/u><\/li>\n<li><a href=\"https:\/\/support.wallbox.com\/es\/knowledge-base\/como-gestionar-el-bloqueo-automatico-de-tu-cargador\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\"><u>Manage the automatic locking of the charger<\/u><\/a><\/li>\n<li><a href=\"https:\/\/support.wallbox.com\/es\/knowledge-base\/como-ver-los-datos-de-sesiones-de-carga-en-la-app-mywallbox\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\"><u>Consult the data of your loading sessions<\/u><\/a><\/li>\n<\/ul>\n<p>You can find all the information by following the link below: <a href=\"https:\/\/support.wallbox.com\/es\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\"><u>https:\/\/support.wallbox.com\/es\/<\/u><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-title title fusion-title-11 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:var(--awb-color8);\"><h3 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:28;line-height:1.32;\">V2C<\/h3><\/div><div class=\"fusion-text fusion-text-3\"><p>Intelligence, innovation and maximum control at your fingertips.<\/p>\n<p>\u25b8 A recharging point with dynamic charge management<\/p>\n<p>\u25b8 Unique photovoltaic integration also in off-grid PV systems<\/p>\n<p>\u25b8 The electric car charger with unlimited connectivity<\/p>\n<p>\u25b8 Automatically rearmed<\/p>\n<\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:27px;--awb-icon-alignment:left;--awb-hover-color:var(--awb-color2);--awb-border-color:var(--awb-color3);--awb-background-color:var(--awb-color1);--awb-divider-color:var(--awb-color3);--awb-divider-hover-color:var(--awb-color3);--awb-icon-color:var(--awb-color8);--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);--awb-icon-box-color:var(--awb-color8);--awb-toggle-hover-accent-color:var(--awb-color8);--awb-toggle-active-accent-color:var(--awb-color8);--awb-title-font-family:&quot;Poppins&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-font-size:22px;--awb-content-font-family:&quot;Poppins&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-unboxed\" id=\"accordion-11980-10\"><div class=\"fusion-panel panel-default panel-89413f8a31ecc0173 fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_89413f8a31ecc0173\"><a aria-expanded=\"false\" aria-controls=\"89413f8a31ecc0173\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-10\" data-target=\"#89413f8a31ecc0173\" href=\"#89413f8a31ecc0173\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Minimum configurations<\/span><\/a><\/h4><\/div><div id=\"89413f8a31ecc0173\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_89413f8a31ecc0173\"><div class=\"panel-body toggle-content fusion-clearfix\"><iframe class=\"fusion-hidden\" data-privacy-type=\"youtube\" src=\"\" width=\"789\" height=\"444\" data-privacy-src=\"https:\/\/www.youtube.com\/embed\/LltBUVg3eO4\" title=\"Minimum configurations - Trydan [V2C course].\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><div class=\"fusion-privacy-placeholder\" style=\"width:789px; height:444px;\" data-privacy-type=\"youtube\"><div class=\"fusion-privacy-placeholder-content\"><div class=\"fusion-privacy-label\">For privacy reasons YouTube needs your permission to be loaded. For more details, please see our <a class=\"privacy-policy-link\" href=\"https:\/\/activacar.com\/en\/politica-de-privacidad\/\" rel=\"privacy-policy\">Privacy Policy<\/a>.<\/div><a href=\"\" data-privacy-type=\"youtube\" class=\"fusion-button button-default fusion-button-default-size button fusion-privacy-consent\">I Accept<\/a><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-9d139478c3f641b50 fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_9d139478c3f641b50\"><a aria-expanded=\"false\" aria-controls=\"9d139478c3f641b50\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-10\" data-target=\"#9d139478c3f641b50\" href=\"#9d139478c3f641b50\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">On-screen messages and illumination<\/span><\/a><\/h4><\/div><div id=\"9d139478c3f641b50\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_9d139478c3f641b50\"><div class=\"panel-body toggle-content fusion-clearfix\"><iframe class=\"fusion-hidden\" data-privacy-type=\"youtube\" src=\"\" width=\"789\" height=\"444\" data-privacy-src=\"https:\/\/www.youtube.com\/embed\/b-Rtkb8XzZw\" title=\"Display messages and LED lighting - Trydan [V2C course].\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><div class=\"fusion-privacy-placeholder\" style=\"width:789px; height:444px;\" data-privacy-type=\"youtube\"><div class=\"fusion-privacy-placeholder-content\"><div class=\"fusion-privacy-label\">For privacy reasons YouTube needs your permission to be loaded. For more details, please see our <a class=\"privacy-policy-link\" href=\"https:\/\/activacar.com\/en\/politica-de-privacidad\/\" rel=\"privacy-policy\">Privacy Policy<\/a>.<\/div><a href=\"\" data-privacy-type=\"youtube\" class=\"fusion-button button-default fusion-button-default-size button fusion-privacy-consent\">I Accept<\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:27px;--awb-icon-alignment:left;--awb-hover-color:var(--awb-color2);--awb-border-color:var(--awb-color3);--awb-background-color:var(--awb-color1);--awb-divider-color:var(--awb-color3);--awb-divider-hover-color:var(--awb-color3);--awb-icon-color:var(--awb-color8);--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);--awb-icon-box-color:var(--awb-color8);--awb-toggle-hover-accent-color:var(--awb-color8);--awb-toggle-active-accent-color:var(--awb-color8);--awb-title-font-family:&quot;Poppins&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-font-size:22px;--awb-content-font-family:&quot;Poppins&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-unboxed\" id=\"accordion-11980-11\"><div class=\"fusion-panel panel-default panel-d74838f6b1f3c28cf fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_d74838f6b1f3c28cf\"><a aria-expanded=\"false\" aria-controls=\"d74838f6b1f3c28cf\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-11\" data-target=\"#d74838f6b1f3c28cf\" href=\"#d74838f6b1f3c28cf\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Photovoltaic Explanation<\/span><\/a><\/h4><\/div><div id=\"d74838f6b1f3c28cf\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_d74838f6b1f3c28cf\"><div class=\"panel-body toggle-content fusion-clearfix\"><iframe class=\"fusion-hidden\" data-privacy-type=\"youtube\" src=\"\" width=\"789\" height=\"444\" data-privacy-src=\"https:\/\/www.youtube.com\/embed\/OpElBCCq0XE\" title=\"Photovoltaic Connection App V2C Cloud - Trydan [V2C Course].\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><div class=\"fusion-privacy-placeholder\" style=\"width:789px; height:444px;\" data-privacy-type=\"youtube\"><div class=\"fusion-privacy-placeholder-content\"><div class=\"fusion-privacy-label\">For privacy reasons YouTube needs your permission to be loaded. For more details, please see our <a class=\"privacy-policy-link\" href=\"https:\/\/activacar.com\/en\/politica-de-privacidad\/\" rel=\"privacy-policy\">Privacy Policy<\/a>.<\/div><a href=\"\" data-privacy-type=\"youtube\" class=\"fusion-button button-default fusion-button-default-size button fusion-privacy-consent\">I Accept<\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-text fusion-text-4\"><h2><\/h2>\n<h2>Plan Moves<\/h2>\n<\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:27px;--awb-icon-alignment:left;--awb-hover-color:var(--awb-color2);--awb-border-color:var(--awb-color3);--awb-background-color:var(--awb-color1);--awb-divider-color:var(--awb-color3);--awb-divider-hover-color:var(--awb-color3);--awb-icon-color:var(--awb-color8);--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);--awb-icon-box-color:var(--awb-color8);--awb-toggle-hover-accent-color:var(--awb-color8);--awb-toggle-active-accent-color:var(--awb-color8);--awb-title-font-family:&quot;Poppins&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-font-size:22px;--awb-content-font-family:&quot;Poppins&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-unboxed\" id=\"accordion-11980-12\"><div class=\"fusion-panel panel-default panel-314f51242179d3e7e fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_314f51242179d3e7e\"><a aria-expanded=\"false\" aria-controls=\"314f51242179d3e7e\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-12\" data-target=\"#314f51242179d3e7e\" href=\"#314f51242179d3e7e\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What do you need to know before applying for a grant?<\/span><\/a><\/h4><\/div><div id=\"314f51242179d3e7e\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_314f51242179d3e7e\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Bank account. In order to receive the subsidy, an account number must be provided, which must be registered in the\u00a0<b>REGISTER OF THIRD PARTY ACCOUNTS OF THE TREASURY GENERAL OF THE JUNTA DE ANDALUCIA<\/b><\/li>\n<li>Registration. You must be registered in Andalusia at the time of applying for the subsidy and the location of the charger must also be in Andalusia.<\/li>\n<li>Consent for data consultation. If you do not consent to the Administration automatically consulting your identity and residence data, you must inform us and provide your ID card and census certificate. If you do not tell us anything when you send us the documentation, it will be automatically marked on the application form that you consent to the consultation of data.<\/li>\n<li>Certificate of Census Situation. To obtain the subsidy you must prove that your tax domicile is in Spain. To do this you can download the certificate from the following link:\u00a0<a href=\"https:\/\/www.agenciatributaria.gob.es\/AEAT.sede\/procedimientoini\/G313.shtml\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">https:\/\/www.agenciatributaria.gob.es\/AEAT.sede\/procedimientoini\/G313.shtml<\/a><\/li>\n<li>Accepted quotation. In order to process the application you must have signed and accepted the quotation.<\/li>\n<li>Declaration of Responsibility for the Work. For the Moves II, and as indicated in the\u00a0<i>Royal Decree-Law 29\/2021, of 21 December<\/i>\u00a0<i>December, for the installation of recharging points with a capacity of less than 250 kW, the competent public administrations may not require the obtaining of a licence or prior authorisation for works, except in buildings of historical-artistic heritage with the category of property of cultural interest, but they do require the aid applicant to present the Responsible Declaration of Works of a small entity and the payment of the corresponding fees at the town hall of the municipality where the charger is installed. All this<\/i>\u00a0documentation will be required in the phase of justification of the aid if it is granted by means of a positive decision. In addition to the Declaraci\u00f3n Responsable de Obra\u00a0<i>also accept for the justification of the aid, if the municipality manages it, a building permit exemption document issued by the municipality or a Resolution of no need for a building permit.<\/i>To request this Declaration of Responsibility or Licence Exemption Document, you must go to the town hall of the municipality where the charger is installed and consult how to obtain this document, as each town hall has its own specific procedure.<\/li>\n<li>Payment of the grant. No deduction will be made from the invoice, the invoice will be paid in full and subsequently, if the grant is awarded, it will be paid in full and directly to the beneficiary.<\/li>\n<li>File consultation. As a beneficiary you will be able to access your file to find out the status of your application. To register as a user, you must use the same e-mail address that you have given us to process your application. More information.<\/li>\n<li>Aid procedure.<br \/>\n<img decoding=\"async\" class=\"aligncenter wp-image-12393 size-full lazyautosizes lazyloaded\" src=\"https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/ES-ESTA2.jpg\" sizes=\"850px\" srcset=\"https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/ES-ESTA2-200x33.jpg 200w, https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/ES-ESTA2-400x66.jpg 400w, https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/ES-ESTA2-600x99.jpg 600w, https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/ES-ESTA2-768x126.jpg 768w, https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/ES-ESTA2-800x132.jpg 800w, https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/ES-ESTA2.jpg 850w\" alt=\"\" width=\"850\" height=\"140\" data-orig-src=\"https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/ES-ESTA2.jpg\" data-srcset=\"https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/ES-ESTA2-200x33.jpg 200w, https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/ES-ESTA2-400x66.jpg 400w, https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/ES-ESTA2-600x99.jpg 600w, https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/ES-ESTA2-768x126.jpg 768w, https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/ES-ESTA2-800x132.jpg 800w, https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/ES-ESTA2.jpg 850w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 850px) 100vw, 850px\" \/>The Andalusian Energy Agency (Junta de Andaluc\u00eda) sets the response and resolution and payment times and during the process the Administration may require as many corrections as it deems appropriate to the data and documents provided and these corrections will be notified to the applicant and to Activacar, not activating the period of correction until Activacar opens the notification.<\/li>\n<\/ul>\n<p>HOW WOULD YOU LIKE TO APPLY FOR AID? (Please tick one of the two options)<img decoding=\"async\" class=\"aligncenter wp-image-12394 size-full lazyautosizes lazyloaded\" src=\"https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/solicitud.jpg\" sizes=\"838px\" srcset=\"https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/solicitud-200x12.jpg 200w, https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/solicitud-400x24.jpg 400w, https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/solicitud-600x36.jpg 600w, https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/solicitud-768x46.jpg 768w, https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/solicitud-800x48.jpg 800w, https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/solicitud.jpg 838w\" alt=\"Questionnaire help moves\" width=\"838\" height=\"50\" data-orig-src=\"https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/solicitud.jpg\" data-srcset=\"https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/solicitud-200x12.jpg 200w, https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/solicitud-400x24.jpg 400w, https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/solicitud-600x36.jpg 600w, https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/solicitud-768x46.jpg 768w, https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/solicitud-800x48.jpg 800w, https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/solicitud.jpg 838w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 838px) 100vw, 838px\" \/><\/p>\n<div>\n<p>If you wish to apply as a self-employed person, you will be required to provide further financial and employment data in addition to those requested on this form.<\/p>\n<\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-4659c572c7774a709 fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_4659c572c7774a709\"><a aria-expanded=\"false\" aria-controls=\"4659c572c7774a709\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-12\" data-target=\"#4659c572c7774a709\" href=\"#4659c572c7774a709\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Documentation and data to be provided to apply for the subsidy AS AN INDIVIDUAL (*)<\/span><\/a><\/h4><\/div><div id=\"4659c572c7774a709\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_4659c572c7774a709\"><div class=\"panel-body toggle-content fusion-clearfix\">1. Budget accepted and signed<\/p>\n<p>2. Census certificate certifying that you are resident for tax purposes in Spain.\u00a0<i>(How to download this certificate is explained at the end of this document)<\/i><\/p>\n<p>3. Bank account number and bank to which it belongs and into which the aid will be paid if accepted. The aid applicant must be the account holder (he\/she cannot be authorised). In order to receive the aid, if granted, this account number must be registered in the\u00a0<b>REGISTER OF THIRD PARTY ACCOUNTS OF THE TREASURY GENERAL OF THE JUNTA DE ANDALUCIA<\/b>\u00a0<i>(see below for how to register if you have not already done so).<\/i><\/p>\n<p>4. Fill in the following data (autofillable) and send it to us<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-12395 size-full lazyautosizes lazyloaded\" src=\"https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/Quest.jpg\" sizes=\"850px\" srcset=\"https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/Quest-200x80.jpg 200w, https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/Quest-400x160.jpg 400w, https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/Quest-600x240.jpg 600w, https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/Quest-768x307.jpg 768w, https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/Quest-800x320.jpg 800w, https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/Quest.jpg 850w\" alt=\"Registration of MOVES Plan forms\" width=\"850\" height=\"340\" data-orig-src=\"https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/Quest.jpg\" data-srcset=\"https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/Quest-200x80.jpg 200w, https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/Quest-400x160.jpg 400w, https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/Quest-600x240.jpg 600w, https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/Quest-768x307.jpg 768w, https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/Quest-800x320.jpg 800w, https:\/\/activacar.com\/wp-content\/uploads\/2025\/02\/Quest.jpg 850w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 850px) 100vw, 850px\" \/><\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-7ab78042b7265861e fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_7ab78042b7265861e\"><a aria-expanded=\"false\" aria-controls=\"7ab78042b7265861e\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-12\" data-target=\"#7ab78042b7265861e\" href=\"#7ab78042b7265861e\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How to download the census certificate?<\/span><\/a><\/h4><\/div><div id=\"7ab78042b7265861e\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_7ab78042b7265861e\"><div class=\"panel-body toggle-content fusion-clearfix\">(A) WITH A DIGITAL CERTIFICATE<\/p>\n<p>1-Click on this link:\u00a0<a href=\"https:\/\/sede.agenciatributaria.gob.es\/Sede\/procedimientoini\/G313.shtml\" target=\"_blank\" rel=\"noopener nofollow\">https:\/\/sede.agenciatributaria.gob.es\/Sede\/procedimientoini\/G313.shtml<\/a><\/p>\n<p>2-Click on \"Application\".<\/p>\n<p>3-Access via digital certificate<\/p>\n<p>4-Click on validate application<\/p>\n<p>5-Click on Sign and Send<\/p>\n<p>6-Sign \"I agree\" then click on \"Sign and send\".<\/p>\n<p>7-Download the pdf file that appears (download arrow next to the printer icon). Save the pdf document and send it to us<\/p>\n<p>(B) WITHOUT A DIGITAL CERTIFICATE<\/p>\n<p>1-Click on this link:\u00a0<a href=\"https:\/\/sede.agenciatributaria.gob.es\/Sede\/procedimientoini\/G313.shtml\" target=\"_blank\" rel=\"noopener nofollow\">https:\/\/sede.agenciatributaria.gob.es\/Sede\/procedimientoini\/G313.shtml<\/a><\/p>\n<p>2-Click on \"Application\".<\/p>\n<p>3-Enter DNI or NIE number<\/p>\n<p>4-Enter the date of validity or any other information on the NIE\/DNI that you are asked for (this information is included in the DNI).<\/p>\n<p>5-Click on continue<\/p>\n<p>6-Click on \"Get PIN\".<\/p>\n<p>7-You can download the App to obtain the PIN, but if you have not downloaded it, wait for a while (approximately 1 minute) until you click on the option \"Request PIN by SMS\" and they will send an SMS to the mobile number with a code to be entered in the \"PIN\" box.<\/p>\n<p>8-Put in the \"PIN\" box the code that has been sent to the mobile phone by SMS and click on \"Access\".<\/p>\n<p>9-Click on validate application<\/p>\n<p>10-Click on Sign and Send<\/p>\n<p>11-Signal \"I agree\" then click on \"Sign and send\".<\/p>\n<p>12-Download the pdf file that appears (download arrow next to the printer icon). Save the pdf document and send it to us<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-759cc66634dc4b43d fusion-toggle-no-divider\" style=\"--awb-title-color:#2ed2ac;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_759cc66634dc4b43d\"><a aria-expanded=\"false\" aria-controls=\"759cc66634dc4b43d\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-11980-12\" data-target=\"#759cc66634dc4b43d\" href=\"#759cc66634dc4b43d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How to register the bank account in the register of third party accounts of the General Treasury of the Junta de Andaluc\u00eda?<\/span><\/a><\/h4><\/div><div id=\"759cc66634dc4b43d\" class=\"panel-collapse collapse\" araia-labelledby=\"toggle_759cc66634dc4b43d\"><div class=\"panel-body toggle-content fusion-clearfix\">A) WITH AN ELECTRONIC CERTIFICATE:<\/p>\n<p>1. Click on the following link: https:\/\/www.juntadeandalucia.es\/servicios\/tramites\/servicios-digitales\/alta-cuentas.html#toc-c-mo-dar-de-alta-una-cuenta-bancaria<\/p>\n<p>Click on the section \"How to register a bank account\" and then on the link under \"electronically\".<\/p>\n<p>3. Log in with the digital certificate<\/p>\n<p>4. Click on \"Bank Accounts\" at the top of the page and register your account.<\/p>\n<p>5. Enter the IBAN code of the bank account you have provided us with for the subsidy and click on \"Accept\".<\/p>\n<p>(B) WITHOUT A DIGITAL CERTIFICATE<\/p>\n<p>1.The bank to which the bank account you have provided for the subsidy belongs must fill in and stamp the document Maintenance of third party accounts which can be downloaded from the link\u00a0<a href=\"https:\/\/www.juntadeandalucia.es\/servicios\/tramites\/servicios-digitales\/alta-cuentas.html#toc-c-mo-dar-de-alta-una-cuenta-bancaria\" target=\"_blank\" rel=\"noopener nofollow\">https:\/\/www.juntadeandalucia.es\/servicios\/tramites\/servicios-digitales\/alta-cuentas.html#toc-c-mo-dar-de-alta-una-cuenta-bancaria<\/a><\/p>\n<p>Present it at any registry assistance office of the Junta de 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